A must have this season. Orders can not be cancelled! We typically will double box shoes, but do not guarantee the condition of any shoe boxes, inserts, etc other than the shoes themselves. All items are from major retailers and are guaranteed to be 100% authentic. The item must be brand new and in the exact condition it was received.Do not use any return labels that may be included in your package or your return may be lost. Exchanges will be processed as a return and you will need place a new order for your new item. Opens in a new window or tab. Do not use any return labels that may be included in your package or.